Privacy policy - LAB Studios
Last updated: March 2026
LAB Studios (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile applications, and services.
Information We Collect
We may collect the following information when you use our website, book services, or use our mobile app:Name, Email address, Phone number, Billing and payment information, Account login details, Class bookings and attendance history, Purchase history, Device and usage information, Location information (if enabled)Push notification preferences.
How We Use Your Information
We use your information to: Create and manage your account, Process bookings and purchases, Send confirmations and service communications, Provide customer support, Send optional marketing communications, Improve our website and mobile app, Maintain security and prevent fraud.
Third-Party Services
We may share necessary information with trusted third-party providers used to operate our services, including:Mariana Tek (booking and account management)Payment processors (such as Stripe or equivalent)Email communication platforms, Mobile app providers (Apple App Store and Google Play)Website hosting providers. These providers only receive the information necessary to perform their services.
Mobile App Data
When using our mobile app, we may collect:Device type, Operating system, App usage information, Push notification tokens, This information is used to improve performance and functionality.
Cookies and Tracking
Our website may use cookies and similar technologies to:Remember preferences, Improve performance, Analyze traffic, Enhance user experience. You can disable cookies in your browser settings.
Data Retention
We retain personal information only as long as necessary to:Provide services, Maintain records, Comply with legal obligations
Your Rights
You may request to:Access your personal data, Correct your information, Delete your account, Opt out of marketing communications, To request changes, contact us using the information below.
Security
We take reasonable steps to protect your personal information, including secure servers and encrypted payment processing.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy, please contact:LAB Studios
Email: sheena@labvictoria.ca and/or kamila@labwestshore.ca
Website: https://labstudios.ca